Refund policy

Right of Withdrawal

Your right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods. If you ordered several goods in one order that are delivered separately, the period begins on the day you took possession of the last item.

To exercise your right of withdrawal, you must inform us (SPZmedia LLC, 1209 Mountain Road Pl NE, Albuquerque, NM 87110, USA, email: spacez2427@gmail.com) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the model withdrawal form on the page "Withdrawal Form", but it is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your notice of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day we receive your notice of withdrawal. We will use the same means of payment that you used for the original transaction; you will not be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or you have provided proof that you have sent the goods back, whichever is earlier.

Please contact us by email before returning your goods so that we can give you the return address. You must send back the goods without undue delay and in any case no later than 14 days from the day you notify us of your withdrawal. The deadline is met if you send the goods before the 14-day period has expired. You bear the direct cost of returning the goods. You are only liable for any loss in value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Damaged or incorrect items

If an item arrives damaged or defective, or does not match your order, please email us at spacez2427@gmail.com with your order number and a photo. We will arrange a replacement or refund as quickly as possible.